You face a sudden disappointment when all your drinks and snacks are ready and you are all ready to binge-watch your favorite show on Netflix then all of a sudden see a message we’re having trouble playing this title right now. Please try again later or select a different title. Fixes for Netflix error tvq-pb-101 are almost the same whether you’re watching on your computer, mobile device, or smart TV.
This error usually occurs when your video gets stuck at the loading screen. Most of the time you can get rid of this error just by refreshing your page.
Before getting into hard troubleshooting solutions, first, try these quick fixes:
- Check if your connected network allows streaming. Usually, at schools, work, or public networks, it’s configured to restrict streaming on Netflix.
- Restart your router and modem to refresh the network connection. This would clear out temporary bugs.
- Make sure your airplane mode isn’t enabled.
- Is Netflix’s visit page down? Sometimes Netflix goes down, to fix bugs. If that’s the case, you can’t do anything except waiting.
- Log out of Netflix and log back into your Netflix account. This quick-fix can resolve small technical hiccups.
- Try playing another title of a different movie or a TV show. This way you can figure out if the issue is with that specific title or it’s with every title on Netflix.
But if these quick fixes don’t work for you, you can try out the following fixes:
Restart Your Device
Restarting your device always does wonders for tech errors, including this Netflix error. You can hold the power button on your phone or tablet and tap on Restart. If you’re using a laptop restart your device. This will refresh your connection between your device and your router. Go to Netflix and try playing the show again to check if the error is resolved.
Log All Users Out
If multiple users have access to your Netflix, you might have reached the maximum screen limit which usually results in being unable to play this title error. You can fix this error by simultaneously logging everyone out of Netflix. To log out all the users out of your Netflix account:
- Go to your Account page and select Sign out of all devices in the Settings section.
- Once you’re the only user who has Netflix logged in, check if you still get the error.
Reconnect your Internet
A weak network connection can be the main cause of this error, you might have opened Netflix but sometimes it shows cached data. That’s why you need to check if your device has an active internet connection.
- On Windows 10, press the Windows key + I and click Network & Internet. And check if have an active internet connection.
- On the phone, go to your settings and open WiFi or mobile data to check connectivity. Or you can simply bring down the notification panel by swiping it down.
Alternatively, you might have an active connection but have slower speeds. You can check your network speed from sites like Fast.com. You can also check your device’s internet speed from the Netflix mobile app. To do so, tap More > App Settings > Internet Speed Test.
If your device has a real slow speed you should restart your router, wait for a few minutes and try again. If you’re using a phone, enable airplane mode and turn it off after a few seconds. You can move your device closer to the router. If you still have a speed issue contact your internet provider.
Clear Your Netflix Cache
Caches are usually useful to speed up the browsing but a large Netflix Cache can cause errors like these. Cache files can cause conflicts with apps. If you’re watching on the web clear your browser cache.
To clear your Netflix cache on your mobile device, follow these steps.
- Go to your device Settings > General.
- Now Tap on Apps or Applications > Netflix > Storage > Clear Data or Clear Storage.
Check Your Device Disk Storage
If you’re streaming Netflix on a gaming console like your Xbox or PlayStation, you might face this error due to low storage space on your device. If you have low storage you won’t be able to stream on Netflix. Xbox requires you to have at least 8MB of storage available to stream on Netflix. You can check storage space on Xbox by pressing the Guide button > Settings > System > Storage. If your internal storage is full, delete a few apps which aren’t used that often.
Download the Title Again
Netflix error tvq-pb-101 usually occurs when you try to watch something that you have downloaded. There might have been an error during the downloading process, to fix this try deleting the existing title and downloading it again. Follow these steps if you don’t know how to delete an existing title on Netflix:
- Go to Downloads
- Tap the pencil icon. Then, press the red X icon next to the title that is giving you the error. This will delete the title.
- Now, search for the title you want to redownload. You can either download the individual episode or the entire season.
Change Your VPN Server
VPNs are useful to keep you secure while browsing online as most of them connect to the best possible server but sometimes VPNs cause issues when you try to watch something on Netflix.
You can try changing your server. You might be trying to watch content that isn’t available in your region. You can use a search engine to look up the country where a movie or TV is available. After finding the country you can change the location of your VPN server to match. But if it doesn’t work try to disable your VPN.
Reinstall the Netflix App
If you have tried all the above solutions but you’re still getting “we are having trouble playing this title” then try reinstalling your Netflix app. Before that make sure to check your internet connection or connect your device to another internet device. You can also log in to your Netflix account using another device and check if the issue still persists. Once you are sure the error doesn’t come up on other devices, reinstall the Netflix app. Delete the Netflix and download it again on your device. Get the updated version of the app.
Contact Customer Support
When re-installing Netflix also doesn’t work you can always contact their customer support. You can report the issue using the Netflix app on your device by going to More > Help > Chat or Call.
If you’re using Netflix on your web browser, you can also go to Netflix Help Center. Go through their suggested topics that might help you fix your issue. If you directly want to contact a Netflix support specialist, go to the bottom of the page and then select Call Us or Start Live Chat.
If you’re using Netflix on any TV model, try doing the following steps:
Other TV models and Network Media Players
- On the supplied remote control, press the HOME button
- Go to Settings, then select Network.
- Select Refresh Internet Content. Now select the Netflix app.
- If the issue still persists, visit the Netflix Support website for support.
For Blu-ray Disc players
- Go to Setup, then select Resetting.
- Select Initialize Personal Information.
- Go to the Video icon and Select Internet Video.
- Choose the Netflix app, and now Sign in to your account.
There can be several reasons for getting errors on Netflix. It can be due to connectivity, hardware, or software issues but you can fix these by following the above-mentioned steps.