Netflix provides extraordinary streaming services which include high-quality movies and TV shows with subtitles and region-based audio. Netflix has helped many people cope with their boredom during staying at home times. Like any other streaming service, Netflix is also not exempted from occasional issues. It’s important to keep in mind that these issues can occur due to third-party apps, corrupted files, or virus infections.
Are you trying to log into your Netflix account but it won’t accept your email? Many users have reported getting email recognition errors while logging in. If you’re having a hard time logging into your Netflix account, you’ve come to the right place to find solutions for it.
In this guide, we have listed all the possible causes of why you’re unable to log into your Netflix and troubleshooting solutions to fix the issue on your account.
Let’s get started!
If Netflix won’t accept your email and ask you to sign up when trying to log in to your subscription account, try the below steps to fix the issue:
Verify your login credentials
Sometimes you’re not using the right credentials to log in to your account. Usually, your account stays logged in so it’s normal to forget your account credentials. If you cannot log in to your Netflix account, we suggest you verify your login credentials. Here’s how you can do that:
- Open your browser and access Netflix’s Log In Help page.
- Select the “I don’t remember my email or phone” option.
- In the following fields, provide your first name, last name, and payment details.
- Then, finally, click on “Find account.”
Finally, check the account credentials you are using and see if it is correct. Once done, go back to Netflix and sign in with the correct Netflix login credentials.
Reset your password
Usually, users only log in to your Netflix account once, they remain logged in unless they switch devices or reset it. That’s why most of them forget their password or get it mixed up. If you don’t remember your current password, the best way to fix the Netflix login issue is to reset your password.
See the steps below to reset your password:
Reset Password via Email:
- Open your browser and visit Netflix’s Log In Help page.
- Then, select Email and enter the email you’ve used to sign up for Netflix.
- After that, click the Email Me button.
- Then, access your email address.
- Follow the instructions sent by Netflix to reset your password.
Reset Password via Phone
- Open your browser, then visit Netflix’s Log In Help page.
- Now, select Text Message (SMS). Enter the mobile number that you’re using on Netflix.
- After that, click on Text Me.
- Check your phone for the confirmation code sent by Netflix.
- Finally, enter the code on Netflix’s help page. Then follow the on-screen instructions to reset your password.
- Once completing all the steps, go back to the Netflix login page and try logging in to your Netflix account.
If you’re still unable to access your account, continue with this troubleshooting guide.
Check Netflix Servers
Netflix needs to be online at all times for streaming services. If you’re unable to connect to Netflix, one of the first things to do is check the status of Netflix servers if their servers are up and running. Check for any unexpected error on the platform or scheduled system maintenance. If their servers are down there’s no point in trying out any fixes.
The easiest way to check Netflix servers is through third-party sites like Downdetector. You can check the network status of the page and any past issues it has encountered. You can also do a quick google search asking “Is Netflix down?”
If Netflix servers are down, you can’t do anything except waiting. On the other hand, if their servers are working just fine, move on to the next step to fix this error.
Check and reset your internet
One of the most common solutions to fix the log-in error on Netflix is to check your internet connection. Your internet might be slow or not working which causes the connectivity error. You need to have a strong WiFi connection while streaming.
If you’re streaming on your iPad, phone, or tablet, you can turn on and off Airplane mode. This helps in resetting any network or connection issues.
If you’re streaming on a browser, check your internet speed. To perform a speed test, use fast.com which helps you measure your networks’ upload and download bandwidth. Netflix requires a minimum of 5 Mbps for seamless streaming. If it shows a slower speed, reboot your router or cable modem. Turn off your router for 60 seconds and then restart it to see if it fixes the speed.
If you’re still having the same issue, maybe change the location of your wireless router. Try moving it to the place that’s more open or where you get signals easily. You can also directly connect the router to your streaming device like smart TV, set-top box, or game console.
One of the easiest troubleshooting to do to check your internet is to use the internet on a different device. Like if Netflix is not working on your iPad, try using it on your phone. If it’s still not working there might be a local network outage, in that case, contact your internet provider.
On a few occasions, you might encounter an HDCP (High-bandwidth Digital Content Protection) error. This usually occurs when you use Netflix on your game console or set-top box. Make sure all cables connecting your box to your TV are connected properly in that case.
Sometimes computer users choose the option of clearing cookies and site data whenever they close their browser. If this option is enabled it triggers the Netflix login errors associated with the email address. We suggest you turn on your cookies to avoid login errors, here’s how you can do that:
- Go to the three-dotted menu on your browser > Settings > Privacy and security > Cookies and other site data.
- Make sure that the “Allow all cookies” option is turned on under Clear cookies and site data.
- Now log in to Netflix using your email and password to check if you can access your Netflix account.
If the issue still persists after a restart, you might have a problem with the app’s cache. Browser add-on or extension might have compatibility issues with the Netflix website which can cause login issues. Clearing the browsing data eliminates email login errors.
Cache and cookies are temporary data used by your browser to load websites faster. Sometimes this temporary data accumulates and slows the loading time.
If you are using an Android device, follow these steps clear the cache with a few taps. Steps might vary depending on the device you’re using.
- Go to the Settings of your device
- Tap Apps & Notifications. Go to the list of apps and tap on Netflix.
- Tap Storage & cache. Then tap Clear cache.
If you’re using an iPhone, you can’t clear the app’s cache instead uninstall the app and reinstall it from the App Store. However, on a few versions of iPhone and iPad, tap on the Menu button in the Netflix app and tap “Clear temporary files” on the Settings page.
If you’re using a web browser to stream on Netflix. Follow the steps below to clear your browsing data:
- Click on the menu button on the top right, the one with the three dots vertically placed.
- Hover the cursor on ‘More Tools’ from the drop-down
- Click on Clear Browsing Data.
- Select the ‘All time’ option from the dropbox ‘Time range’.
- Select clear data.
Once done, go back to Netflix and check if the error message still persists.
Restart the Netflix app
Sometimes a simple restart of the app can fix the software problem. You should force close the Netflix app or the device you’re using it on and then relaunch the app. If you’re using Netflix on your smart TVs or any other streaming device, restart your TV, set-top box, or game console.
If you are streaming on your web browser, close the browser and relaunch it again. Then go to the Netflix website and try logging in. If you’ve more than one browser installed on your computer, you can switch to a different browser for time being. If restarting the app doesn’t work, try to restart your device.
Restart Your Device
Glitches or bugs can occur on your device which can cause all sorts of problems. Restarting your device always does wonders for tech errors, including this Netflix error. It will also eliminate any errors in the process and allows your operating system to reload all of its resources.On Windows, follow the steps below to restart your device:
- Press the Windows key on your keyboard to access the Start Menu.
- Then, click on the Power button from the options menu.
- Lastly, click on Restart and follow the on-screen prompts to continue.
Follow the below steps to restart your iOS device:
- Find the Power button on your device. Then press it until the ‘Slide to Power Off’ screen shows up.
- Then, drag the slider to the right until your display turns black.
- Finally, tap the Power button once to turn your device on again.
If you are using an Android device, follow the below steps to restart it:
- Find the Power button on your device.
- Then, press it until the options menu shows up.
- After that, tap on Restart.
- Wait for your device to restart, it will take a few seconds.
Lastly, if you are using a Mac computer, follow the below steps to restart it:
- Click on the Apple logo from the top left corner of your display on your Mac.
- After that, click on Restart from the pop-up menu.
- Then, click on Restart again to proceed.
If you are using any other devices which are not listed above, you can hold the power button on your device and tap on Restart. This will refresh your connection between your device and your router. Go to Netflix and try logging back in to check if the error is resolved.
For other devices like Roku, PS4, etc., visit Netflix’s Help Center to learn more.
Turn Off VPN
VPNs are great for protecting your network and allow you to bypass regional restrictions set by your ISP. Some VPNs don’t work efficiently which often gets in the way of streaming applications such as Netflix, HBO Max, and Hulu. VPNs can cause delays and interruptions which can cause login errors on Netflix when detected.
If you are running any VPN on your device, it can cause further delays and bugs. Make sure to disable your VPN to avoid login errors on Netflix.
However, if you really want to use a VPN to get access to your favorite show which isn’t available in your country, we suggest you use a reliable VPN that can keep your network fast and helps you stream without any glitches.
Run Malwarebytes
When you’re using Netflix on a web browser, log-in error messages can indicate that your device is facing malware or other viruses. Such viruses can hinder your browser’s performance and consume your system resources and bandwidth. They can consume all of your system’s resources and cause slowdowns and other errors.
You can use any third-party software to run a malware check. We suggest you download Malwarebytes on your device. It will inspect your system for the infected files and automatically remove them during the process.
Check who is using your account
Netflix allows you to use your account on multiple devices, but your subscription specifies the number of devices you can use your watch simultaneously, If you are breaching the user limit, it can create login issues to your account. Limit the account usage and try again to check if the log-in issue still persists.
Disable Browser Extensions or Try Another Browser
Browser extensions or add-ons that are directly installed on your browser to enable additional features on different websites. However, some websites are incompatible with these extensions which can lead to multiple issues.
If you are using extensions for your Netflix account to manage your account credentials, turn these off before logging in to your Netflix account. Follow the below steps to disable extensions on your browser:
- Open your browser, then click on the Options menu beside your profile.
- Then, select Settings and click on the Extensions tab from the side menu to access it.
- Lastly, select extensions related to account management and disable them.
- After disabling your browser extensions, go back to Netflix and try logging into your account.
Clear Netflix App Data
Android users have the option to manage their app data. Just like browsers stores data to improve performance, Android phones do the same. If these temporary files get corrupted, you can encounter login errors on Netflix.
If you’re using Netflix on Android, try to clear its app data to get rid of any corrupted files. Follow these steps to clear Netflix’s app data on your Android device:
- Go to the Settings app from the home screen of your Android device.
- Then, go to the Apps and tap on Netflix from the list of applications.
- Finally, go to the Storage tab. Then, tap the Clear Data button.
After clearing the app data, try to re-login to your Netflix account and check if the error still occurs.
Try signing in with Netflix.com/tv8
Many users choose to view Netflix content on a smart TV, set-top box, or Blue-ray player and face login issues connected with the email addresses.
To let Netflix accept your email, follow the below steps:
- Launch the Netflix app on your device.
- Then, go to netflix.com/tv8.
- Now type in the code that you see on your device.
- Finally, type in your Netflix login credentials and start enjoying the video content.
Update Netflix App
Netflix often releases updates to ensure that the app runs smoothly without any errors. Make sure to have the latest version of the app on your device. If you encounter any error messages on Netflix, try to look if there’s an update available to fix the error. Follow the below steps to update Netflix on Android:
- Go to the Google Play Store on your phone.
- Tap on your Profile and go to My Apps & Games.
- Now, locate Netflix and tap the Update button.
Follow the guidelines below to update Netflix on your iOS device:
- Go to the App Store from your Home Screen.
- Now, go to your Profile and locate the Netflix app.
- Then, tap the Update button to get the latest version of Netflix.
If you are using Set-top boxes, Android TVs, and similar devices, visit Help Center to learn how to update Netflix. Once the app is updated, open Netflix to check if it’s working.
Reinstall Netflix
If you are still unable to log in to your Netflix account after an update, try reinstalling Netflix on your device. Sometimes installed files get corrupted when the servers go down or during an update fail. Reinstalling Netflix would ensure that you have working files on your device.
Follow the steps below to reinstall Netflix on Android:
- Go to the application drawer and locate the Netflix app.
- Then, press and hold its app icon until the options menu or a cross sign shows up.
- Now, tap the Uninstall button or cross sign to delete Netflix.
- Finally, go to the Google Play Store on your device.
- Re-install the Netflix app.
Follow the steps below to reinstall Netflix on your iOS device:
- Press and hold Netflix’s app icon on your Home Screen to access the selection menu.
- Now, tap on Remove App.
- Then, open the App Store on your device.
- Re-install Netflix from there.
Follow the below the steps to uninstall Netflix on Windows:
- Press the Windows + S keys simultaneously and search for Add or Remove Programs.
- Then, click on Open to launch it.
- Find Netflix from the list of applications installed on your system.
- Finally, click on Netflix and select Uninstall.
- Follow the on-screen instructions to remove the app from your computer.
Follow the below instructions to uninstall Netflix on your macOS device:
- Open the Finder app on your Mac.
- Then, access the Applications tab. Now, find Netflix from the list of applications.
- Finally, drag the app to the Trash to delete it.
If you are using Smart TVs, Consoles, or Set-top boxes, please visit the Help Center for the guidelines to reinstall HBO Max.
After reinstalling HBO Max, play a few shows to check if the error message still occurs.
Report the Problem to Netflix
If none of the above solutions works, we suggest you visit Netflix’s Help Center and contact their customer support from there.
Your account might be facing some severe issues which need attention from Netflix’s team. Report your problem to customer care. It is available through the app, phone, and live chats. Include the details of your account and a screenshot of the error you’re facing, this will help them to solve your problem quickly. You can also check the guides on their Help Center and see if anything works out for you.
Netflix support team is quite quick to respond, you just need to follow the instructions sent to you via email. If you follow the instructions step by step, it can help you resolve the unable to log in issue on Netflix.
This brings us to the end of our guide on what to do if you cannot log in to your Netflix account. If you have any questions or concerns, please leave a comment below, and we’ll do our best to help you out. If you are facing any other web errors let us know, and we’ll try to help you out with the solutions.