Common Netflix Errors and how to fix them?

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Netflix errors and fixes

Netflix is a great streaming platform with loads of content to binge-watch. Netflix has multiple iterations of its app across different devices. This makes streaming very easy for consumers. However, sometimes you come across errors on Netflix while watching your favorite show or movie which can be quite annoying.

 We have made a list of all the possible errors that you can come across on Netflix with their troubleshooting solutions. You can save the guide for future reference. Here are the most common Netflix problems and their associated fixes.

How to Fix Netflix Error Code 11800?

You’ll see an error message saying “Cannot play title. Please try again later” or “A problem occurred while playing this item. Try again later, or select a different item” on Netflix. This error usually occurs when there’s a problem with the playback of your selected content.

This shows that information on your device is out of date or corrupted. You’ll usually see this error on an Apple device like an iPad, iPhone, or Apple TV.

 The first thing to do is refresh your Netflix app by closing it and relaunching it. We suggest restarting your device and relaunching Netflix. This will clear the old corrupted information used by the Netflix application and reload your content. If restarting doesn’t work, check if there is an update available on the App Store.

How to Fix Netflix Error Code M7111-1331?

Error code M71111-1331 usually occurs when you’re using a browser specifically Google Chrome to stream on Netflix. This error means that the content you’re trying to stream doesn’t exist on that link. Especially when you use a bookmark to access Netflix. It is suggested to go directly to Netflix and then try to access the show you want to watch.

This error can also occur due to an incompatible browser extension. Disable your browser extensions to fix the problem. Now go back to Netflix and check if the error still persists.

How to Fix Netflix Error Code F7111-5059?

You will get Error Code F7111-5059 when you try to access Netflix using a VPN.  There are few shows that are not available in certain regions that’s why users try to access Netflix through VPN. But Netflix’s servers can detect these VPNs and their service cracks down.

  1. Even if you are using a VPN or proxy for security reasons, disable the VPN on your device to stream content on Netflix.
  2. Refresh your page and check if the error still occurs.
  3. If you want to use a VPN for security purposes, we suggest you use the ones which work for Netflix.

How to Fix Netflix Playback Error Code 10013?

When you try to download content on Netflix using a VPN, you’ll get an error message saying “There was a problem with this download (error code 10013). You’d have to disable the VPN on your device. Once you turn off the VPN, you will be able to download your content.

How to Fix Netflix Error (AVF:11800; OS:42800;)

Sometimes when to try to play downloaded content on Netflix, you get the error saying, “This title can no longer be watched offline (AVF:11800; OS:42800;).” Even though Netflix offers offline downloaded content streaming but at times downloaded file gets corrupted, moved, or deleted. There is no way to fix the corrupt downloaded file except to download it again when you have internet access.

  1. To do so, go to the Downloads section by clicking the arrow icon at the bottom or by simply clicking on My Downloads.
  2. Tap Edit in the top right corner and choose the file which is unable to play. Tap on the red X icon to delete the content.
  3. You can re-download the content if you have an internet connection. After re-downloading you’ll be able to watch the show or movie without any errors.

How to Fix Netflix Error UI-800-3?

If you are using a Blu-ray player, games console, smart TV, Roku box, or Amazon Fire Stick, the error UI-800-3 might come up. This means information stored on your device is old. You can simply restart the device or refresh the application.

If refreshing doesn’t work, try signing out of your device and then sign back in. If resigning doesn’t resolve the issue, disconnect your device from a network connection. Restart your router and reconnect your device.

How to Fix Netflix Error 10023-10008?

You get this error when you have a connectivity issue on your iOS device which restricts your ability to download content. This usually happens when there’s some kind of block in your internet connection, or when you use Netflix on a school or work Wi-Fi connection. Usually, in these places, there is a firewall that blocks streaming. 

Try connecting to a different Wi-Fi connection. This error can also occur if you have an incorrect time on your device. Make sure to check the date and time on your device and correct both if wrong.

How to Fix Netflix Error 10025 or 30103?

If you get an error message saying “Cannot play title. Please try again later”, there can be multiple reasons for it. We’ve mentioned a few solutions:

  1. Your app might be out of date. Try to get the latest version of the Netflix app. You can check for the update in the AppStore of your device.
  2. Restart your device and relaunch Netflix.
  3. If updating doesn’t work, uninstall Netflix and then reinstall it. Use your login credentials to log back into your account.
  4. If you are using an HDMI adapter to stream content on your iOS device, make sure to use the compatible one.
Update Netflix

How to Fix a “Network Error” or Error NW-2-5/NW-3-6?

If you are using an iOS device, game console, smart TV, or Blu-ray player, you might see an error message saying, “Network Error. A network connection is required to continue downloading.” (Error codes, NW-2-5 or NW-3-6) We have mentioned a few reasons and their fixes:

  1. This error can occur due network connectivity issue, which can be prevented by restarting your Wi-Fi device.
  2. Try moving your device closer to the Wi-Fi router to get better signals.
  3. Restart your device, this will refresh your connection.

How to Fix an “Unexpected Error” on Netflix?

This is one of the most common errors that occur on Netflix. You will see an error message saying, “There was an unexpected error. Please reload the page and try again.” Here are a few solutions to fix this error:

  1. Refresh your Netflix page or application and try streaming again.
  2. Sometimes corrupted cache can also cause such errors, try clearing your browser’s cache.
  3. Clear your browser history to get rid of “unexpected error on Netflix”
  4. If nothing works restart your device.

How to Fix Netflix Error Code 118119?

This error usually occurs on iOS devices like iPhones, iPad, or Apple TVs. This usually occurs when some of the data on your device needs to be refreshed. Follow the below solutions to fix error code 118119:

  1. Restart your device and relaunch Netflix again. For Apple TV, unplug the TV from its power source, wait for two minutes, and plug it back in.
  2. Check your network connection.
  3. Get the latest version of Netflix. Check for an update on the AppStore of your device.

How to Fix Netflix Error Code -1001 and 0-1157?

If you see an error message saying “Sorry, we could not reach the Netflix service. (-1001)” or “An error occurred loading this content”, it means there is something stopping your device from connecting to Netflix servers. You can try the following solutions to fix this error:

  1. Restart your app or the device to refresh the old information.
  2. Check your internet connection. If your connection is slow, reboot your router. Connect your device to check if the error still persists.
  3. Bring your device closer to the Wi-Fi device. If this doesn’t work, try connecting to a different network connection.

How to Fix Netflix Error Code NW-4-7?

When you get error code NW-4-7, mostly the issue is with connectivity or device data needs refreshing. However, it is a bit complicated and the method varies depending on the device you’re using.

If you’re using a phone or a computer to stream on Netflix, do the following:

  1. Restart your app and device to refresh the content.
  2. Check your network connection. Check the speed of your connection from a reliable website like If you have a slow connection, reboot your router. If that doesn’t work, switch to another network connection.

If you’re watching Netflix on a games console do the following steps to fix the error:

  1. Check your network connection.
  2. Verify your DNS settings. Go to the menu of your Xbox or PlayStation and set your DNS to Automatic.
  3. PlayStation lets you Test Connections.  If it works, Netflix should too. If not, there’s likely a problem with your home network.

How to fix the buffering problem on Netflix?

As Netflix has HD and 4K quality content on Netflix which causes buffering issues. Users with slow internet have constant buffering problems on Netflix. Here is what you can do to resolve the issue:

  1. Make sure to have an active network connection. Check the speed of your internet, if it’s slow reboot your router.
  2. If you’re trying to stream HD or 4K content with slow internet, make sure that playback settings are set to Auto or below high.
  3. If you’re playing content on your smartphone, make sure you are connected to a Wi-Fi connection instead of a data connection.
  4. Always make 5 GHz a preference over 2.4 GHz, if you can.

Why content doesn’t show up in Netflix searches?

Users who travel frequently don’t always get the same search results on Netflix. Sometimes certain TV shows and movies are not available in the country you traveled to.  Netflix restricts your access to that content. Here is what you can do about that:

  1. Use a reliable VPN to change your location.
  2. Alter DNS setting. It can help you with the problem without changing the core of your account.

Unable to Log In to your Netflix account?

You will get unable to log in to your Netflix account error due to a poor internet connection. Similar errors can be UI, NW, or AIP. Follow the below steps to fix this error:

  1. Make sure to connect with a strong internet connection. Check your internet speed from
  2. If you have a weak internet connection, disconnect from the current internet connection and connect to another network.
  3. Reboot your router, wait for a few seconds and turn the router on. Connect your device and check if the issue is resolved.

 Playback Not Allowed/Too Many Users error on Netflix?

Sometimes you get playback not allowed or too many users on Netflix. You can only stream on a specific number of devices depending on your current plan. Here’s what you can do about this issue

  1. You can check the devices that are using your Netflix account. Tap on the Profile icon. Select Manage Devices. You will see the list of devices that are using your Netflix account.
  2. Upgrade to a higher plan that allows more users to stream simultaneously on different devices.
  3. You can log out of all the devices that are not required or you can change your password to log out of the unknown devices. As we all know, if you give your password to any one of your friends, they’ll end up giving it to others.

Forgot the Password of my Netflix account?

Forgetting password of your Netflix account is no big deal until you have access to your connected email address. The reset password function is available on the Netflix login page. Here are the steps you can follow:

  • For Windows users, uninstalling Silverlight may be a mandatory step to fully resolve the problem.

How to fix Error codes 1011 and 1012?

You get error codes 1011 and 1012 due to connectivity issues or corrupted cache on your iOS or Android phone as it is a mobile app version error. Here’s are a few fixes you can try to fix these error codes:

  1. Restart the Netflix app to refresh the contents of the app.
  2. Check your network connectivity.
  3. Clear Netflix’s cache, this will help you get rid of the error. You get the things working normally again.

How to fix Error code 1016?

Usually a bad network connection will end you up getting error code 1016 on Netflix. Do the following to fix this error:

  1.  Reset your internet network connection.  If your connection is slow, connect to another network connection.
  2. Restart the device, this will clear things up.

How to fix error code 12001?

Usually, you get this error if you are using an Android phone. It happens when your device is outdated. When your app goes out of sync, you end up getting error code 120001 on your device. Here’s what you can do to fix this error:

  1. Update your Netflix app. Look for an update on the App store of your phone.
  2. Clear your app cache and data. This will allow the sync to take place without any errors.
Clear cache

Why Apple TV Won’t Start Netflix?

Sometimes you are unable to start Netflix on your Apple TV. This usually happens when you have old data on your app.

  1. Restart your device to clear the memory. It will refresh the Netflix app.
  2.  For severe cases, a router restart is necessary. It will reset your internet connection. Try to relaunch Netflix on your Apple TV and check if you’re able to do it.

Why  Netflix Won’t Start On The PS4?

If you haven’t installed Netflix correctly installed on your PS4, you won’t be able to launch it. A corrupted Netflix installation is not different than any other corrupted application on the PS4. Here’s what you can do about it:

  1. Update your Netflix app.
  2. If the update doesn’t fix the issue. Uninstall Netflix and then reinstall it to restore functionality. Use your email and password to log back into your account.

Why Netflix Won’t Start On The Xbox One?

If you are unable to run Netflix on the Xbox one, it means you had a corrupted installation. Fixing this error is slightly different than the PS4 versions. Here’s how you can do it:

  1. You should turn off your console and wait at least thirty seconds before turning it on again. Doing this will resolve many Netflix startup errors.

Why  Netflix Won’t Download TV Shows Or Movies?

You won’t be able to download TV shows or movies on every version of Netflix. If you have an outdated version of Netflix, there are chances of you getting this error. Sometimes you have too much-downloaded content on other devices due to which you’ll be unable to download content on your device. Here is what you can do about it:

  1. Make sure the Netflix app is updated to the latest version.
  2. Make sure your device is fully updated.
  3. Jailbroken/rooted devices may have the download function disabled by default. Make sure to check your device status.
  4. Make sure to check other devices if they have downloaded content. Delete those downloads if they are too many.

Why Netflix Closes Unexpectedly On Multiple Devices?

Sometimes on your connected devices, Netflix unexpectedly closes with no specific error code. Here’s what you can do about it:

  1. Refresh your Netflix app and try to stream again.
  2. If this happens a lot, then deactivate Netflix on your device. Once you reactive it, it will act as a fresh installation.

How to fix the no Audio through speakers issue?

Sometimes you are unable to hear audio through the speakers while the video is still playing. Here is what you can do about the error

  1.  Make sure that headphones aren’t plugged in.
  2. If that doesn’t work, check the HDMI cord to see if it is plugged in all the way. Usually, your HDMI isn’t connected properly it’s better to check it.
  3. For mobile devices, turn off any Bluetooth headset that is currently connected.

Why does Netflix Gets Stuck While Streaming On Chrome-cast?

If you are streaming for a long period of time, it will affect the small memory of a Chrome cast, especially when you are streaming HD content. Here’s how you can fix Netflix gets stuck while streaming issue on chrome-cast:

  1. Reset the Netflix app and it will refresh your streaming content.
  2. Use the optional reset button on the Chrome-cast. It will allow streaming to continue normally.

How to fix Steam Link Skips While Streaming Netflix?

Steam Link doesn’t actually host the app. It just mirrors the actual host. It usually happens due to internet issue.

  1. If the skipping only happens on the steam link and not the host, then it is an internet speed issue. Try connecting to a different network connection.
  2. Hardwire the steam link or make sure it is operating on the 5 GHZ connection. After doing this, check if the error still persists.

Why  Netflix Won’t Open On Windows 10

The Netflix app on the Windows Store has dependencies on certain system files. If the files are corrupted or not updated, you won’t be able to open Netflix on Windows 10.

  1. One of the easiest ways to avoid getting this error is to make sure Windows is up to date. Any out of date data that is causing the error will be updated automatically.

Why Netflix Video Is Garbled On Windows 10?

Netflix app is dependent on certain files in the system. If content is garbled, it means video driver need to be updated.

  1. Update Windows video drivers.
  2. If you’re using an iGPU, use Windows Update.
  3. Discrete graphic card users (NVIDIA/AMD) should update with their associated program or through their manufacturer’s website.

Fix Netflix Error Codes on Any Device

We have provided you the long list of tips with which you can fix the most common Netflix errors on your mobiles, smart TVs, game consoles and web browsers. In most cases, restarting the app, logging out and logging back in, clearing cache or restarting your device can fix the error. If you encounter any other Netflix error, you can try doing the mentioned fixes.

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